Midtown Manhattan Hotel FAQs

Learn More About Lotte New York Palace

Browse frequently asked questions for Lotte New York Palace below to learn more about our historic Midtown Manhattan hotel. If your question is still not answered here, click here for further information or feel free to contact our luxury Midtown hotel any time by visiting our contact page

Frequently Asked Questions About Lotte New York Palace

How tall is the building?

The building is 55 stories tall.

Is Lotte New York Palace a non-smoking hotel?

Yes, Lotte New York Palace offers a 100% smoke-free environment for our guests. A fee is applied for those who do smoke in the guest rooms.

What is your cancellation policy for room reservations?

Lotte New York Palace upholds a 24-hour cancellation policy and all reservations are non-transferable. Please arrange cancellations by 3:00 pm (local time) one day prior to arrival to avoid payment of one night's room and taxes. Guests are asked to retain their hotel issued cancellation number in the event they are unable to stay with us.

What time is check-in / check-out?

Standard check-in time is 3:00pm EST and check-out time is 12:00pm (noon) EST. Early check-in is accessible pending room availability. If the option for early check-in is not available, Lotte New York Palace is happy to hold the guest's belongings while they explore the city until check-in. We are also happy to request late check-out and kindly recommend that the guest(s) check with the Front Office on the eve of his or her departure to confirm this option is available. 

What is the pet policy?

The hotel welcomes small dogs up to 25 lbs. A pet waiver and $125 non-refundable cleaning fee are required at check-in. Pets are not allowed in the hotel's public areas and must be kept in a caged carrying case when taken to and from guest's room. Pets many not be left unattended in guest rooms. The hotel reserves the right to exclude pets it considers dangerous. By signing pet waiver, guests agree to pay for any damage caused by their pet.
See Pet Housing Agreement >

What is the cost to add a rollaway bed?

We charge $50 + taxes per night and they can only be placed in suites and king bedded rooms. We cannot accommodate a rollaway bed in rooms that already contain two beds. 

Is Lotte New York Palace a family-friendly destination?

Absolutely. We welcome family travelers to Lotte New York Palace and our location puts you within close proximity of numerous exciting attractions to enjoy in Manhattan with kids. The hotel offers several different room categories to choose from to accommodate your family’s needs.  Children under 12 stay free, so long as they are sharing a room with their parents.


Does the hotel provide babysitting service?

Professional babysitting services can be arranged for guests. The Concierge team at our Midtown Manhattan hotel works with several babysitting companies who are licensed, insured and fully bonded. For information on rates and to request these services, please contact the concierge for assistance.


How many dining outlets are in the hotel?

Lotte New York Palace has two dining outlets: VILLARD restaurant which serves a la carte breakfast and weekend brunch in the stunning Villard Mansion space and a casual French Market Cafe Pomme Palais. There are a total of four bars & lounges on property as well: Tavern On 51, Trouble's Trust, The Lobby Lound and Rarities. Guests can enjoy convenient and refined in-room dining offered 24-hours at the hotel. See our Dining section for more information.


Does the hotel offer connecting rooms?

Connecting rooms are based upon availability and located solely in the Main Hotel, for the superior room category with a choice of king or double bedded rooms. We will do everything possible to honor connecting requests; however we recommend choosing one of our two-bedroom suites or specialty suites to guarantee connecting accommodations.

How can I pay for someone else’s room?

Any guest requesting to pay the room, tax or all charges for a guest is required to fill out a credit card authorization form, which can be offered through the reservations office at the time of booking or upon arrival by providing an imprint of their credit card, with their approved signature, authorizing the charges.  

Can you send an amenity to a guest room?

Yes, we do allow another party to pay for an amenity. All such requests are handled by the hotel's Guest Experience Department.

Are all the guestrooms equipped with fax machines?

Fax machines are available upon request.

Does Lotte New York Palace offer Hypo Allergenic bedding?

Yes, guests can request full allergenic bedding or pillows.


Does the hotel offer shuttle service from the airport?

We do not provide shuttle service, however, we recommend reserving a private car in advance for your transportation to and from the airport and can arrange rides through the concierge desk. For area taxi and other ground transportation, click here.


Does the hotel offer a Swimming pool, Sauna and Whirlpool?

The hotel does not offer a swimming pool, sauna or whirlpool, however, our concierge team will be happy to provide recommendations based on your specific needs.


Can guests arrange for packages to be delivered to the hotel, prior to arrival?

Yes. Lotte New York Palace will accept guest packages up to 3 days prior to their arrival*. Stored packages can be picked up at the Mail and Information Desk or delivered to the guest room within 48 hours. Click here to view Lotte New York Palace’s Shipping, Receiving and Delivery Policy.  

* In efforts to accommodate all guests, we ask that shipments do not arrive earlier than three days prior to arrival and storage fees will be applied for earlier deliveries.

Does the hotel offer packaging and shipping support for outgoing packages?

Yes. However please note that in addition to the cost of the delivery service provider, hotel handling fees may be applied. Please click here to view Lotte New York Palace’s Shipping, Receiving and Delivery Policy.

To download our hotel fact sheet, click here.